h9999 Terms and Conditions

1. General Provisions

h9999 is an online gaming and betting platform that provides entertainment services for players in Bangladesh. These Terms govern the use of the h9999 website, mobile application, and all related services.

1.1 Definitions

The following terms used in these Terms carry the meanings set out below:

• "Platform" refers to the h9999 website, software, and all digital services.
• "User" or "Player" refers to any person registered on the platform.
• "Account" refers to each user's personal gaming account.
• "Balance" refers to the amount of funds held in an account.
• "Bonus" refers to any additional credits or rewards provided by h9999.

1.2 Acceptance of Terms

By accessing the platform, registering, or using any service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in full. These Terms may be updated from time to time, and continued use of the platform after any update constitutes acceptance of the new Terms.

2. Eligibility and Registration

2.1 Age Restriction

To participate on the h9999 platform, you must be at least 21 (twenty-one) years of age. This platform is only for those who are 21 years of age or older. Registration by minors is strictly prohibited, and any such account identified will be immediately terminated.

2.2 Registration Requirements

At the time of account registration, you must meet the following conditions:

• Accurate and complete personal information must be provided.
• Each person may only create one account.
• Registering using another person's identity is prohibited.
• h9999 may request identity verification documents at any time to verify the information provided.
• If an account is registered with false information, it will be terminated and the balance may be forfeited.

2.3 Identity Verification

h9999 reserves the right to verify a player's identity at any time. For this purpose, a National Identity Card (NID), passport, or other government-issued documents may be requested. Refusal to submit documents may result in the account being temporarily or permanently suspended.

3. Account Management

3.1 Account Security

You are solely responsible for the security of your account. You should not share your login credentials (username and password) with anyone. If you suspect that your account has been accessed without authorization, please notify our support team immediately.

• Use a strong password and change it regularly.
• Avoid logging in from public computers or devices.
• If you notice any suspicious activity, contact support immediately.

3.2 Multiple Accounts Prohibited

Only one account is permitted per person. If multiple accounts operated by the same person are identified, all accounts will be terminated and all deposited funds may be forfeited.

3.3 Closing an Account

You may request to close your account at any time through our support team. All pending withdrawal requests will be settled before the account closure is processed.

4. Deposits and Withdrawals

4.1 Deposit Rules

The following methods are accepted for depositing funds into h9999:

• bKash
• Nagad
• Rocket
• Bank Transfer

The minimum deposit amount for each method is ৳200 (two hundred taka). h9999 does not charge any additional deposit fees, however fees from the payment provider may apply.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). After a withdrawal request is approved, funds are generally transferred to your payment account within 10 to 45 minutes.

• Withdrawal requests can only be made using the same method used for the deposit.
• Withdrawals may be delayed until identity verification is completed.
• h9999 reserves the right to hold any withdrawal request for review if fraud is suspected.
• The required wagering conditions must be met before withdrawing bonus funds.

4.3 Source of Funds

You confirm that all funds deposited into your h9999 account come from a legitimate source. If there is suspicion that funds originate from an illegal source, h9999 reserves the right to notify the relevant authorities and suspend the account.

5. Bonuses and Promotions

5.1 Welcome Bonus

For new players, h9999 offers a 100% bonus of up to ৳5,000 (five thousand taka) on the first deposit. The following conditions apply to claim this bonus:

• The total bonus amount must be wagered 10 times (10x) before withdrawal.
• A specific time limit is set for fulfilling the wagering requirement.
• The welcome bonus applies only once per user.
• For bets placed using bonus funds, some games may count toward the wagering requirement at different rates.

5.2 Ongoing Promotions

h9999 regularly offers various promotions and special offers. Each promotion has its own terms and conditions, which are stated in the description of the relevant promotion. The specific terms of each promotion apply in addition to the general bonus terms.

5.3 Bonus Abuse

6. Betting and Gaming Rules

6.1 General Gaming Rules

All games and betting activities on h9999 are conducted in accordance with established rules. Each game has its own rules, which can be found in the game interface or in the relevant provider's guidelines.

• The results of all games are determined by a certified Random Number Generator (RNG).
• In any dispute relating to a game or betting, the decision of h9999 will be considered final.
• In the event of a technical error, h9999 reserves the right to void the relevant round.
• Once a bet is placed, it generally cannot be cancelled.

6.2 Fair Play Policy

h9999 is committed to maintaining a fair and transparent gaming environment. If any player is found to be involved in any form of misconduct, fraud, or manipulation, strict action will be taken against them.

6.3 Sports Betting

Specific rules apply to betting on various sports including cricket (BPL, T20, IPL, ICC tournaments), football, and kabaddi. If a match is cancelled or postponed, bets will be settled in accordance with h9999's established policy.

7. Prohibited Activities

The following activities are strictly prohibited on the h9999 platform:

1. Operating an account on behalf of a minor.
2. Registering using a false or third-party identity.
3. Creating and operating more than one account.
4. Abusing or manipulating the bonus system.
5. Using bots, automated software, or artificial intelligence to play games.
6. Colluding with other players to influence game outcomes.
7. Intentionally exploiting bugs or vulnerabilities in the platform's software.
8. Using the platform for money laundering or any other illegal financial activity.
9. Attempting unauthorized access to h9999's systems or network.
10. Providing false or misleading information.

8. Responsible Gaming

h9999 places the highest importance on responsible gaming. We believe that online gaming is for entertainment purposes only and should never be a cause of financial problems.

8.1 Setting Limits

Players may set various limits for their own protection, such as daily, weekly, or monthly deposit limits. Requests to set such limits can be made through our support team.

8.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can contact our support team to arrange a temporary or permanent self-exclusion from the platform. Once a self-exclusion request is accepted, it will be enforced, and no new bonus or promotional messages will be sent during that period.

8.3 Professional Support

For professional support related to gaming addiction, please contact mental health service providers in Bangladesh. For more information, visit our Responsible Gaming page.

9. Privacy and Data Protection

h9999 places the highest importance on the privacy of users' personal information. To learn about our full privacy policy, please read our Privacy Policy page.

9.1 Data Collection

h9999 collects only the information necessary to provide its services. This may include name, address, identity document number, payment information, and gaming history.

9.2 Data Security

All personal and financial information is kept secure through SSL encryption technology. Information is not sold or shared with third parties, however it may be shared with government authorities when legally required.

9.3 Cookies

h9999 uses cookies to keep the platform running properly and to improve the user experience. By continuing to use the platform, you agree to the use of cookies.

10. Intellectual Property

All content on the h9999 platform — logos, designs, software, text, graphics and media — is the intellectual property of h9999 and is protected by copyright law.

• Reproducing, distributing or commercially using any content from the platform without written permission is prohibited.
• Third-party game and software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) retain their own intellectual property rights.
• Unauthorised use of the platform may result in legal action.

11. Limitation of Liability

To the maximum extent permitted by applicable law, h9999 is not liable for:

• Gaming sessions being interrupted due to loss of internet connection.
• Losses caused by technical issues with third-party software or services.
• Losses caused by the user's own negligence or mistakes.
• Service interruptions caused by unavoidable natural or man-made disasters.

12. Changes and Termination

12.1 Changes to Terms

h9999 reserves the right to modify these terms at any time. Users will be notified as early as possible of any significant changes. Continuing to use the platform after changes have been made constitutes acceptance of the new terms.

12.2 Termination of Service

h9999 reserves the right to temporarily or permanently suspend any player's account or the entire platform, for any reason, with or without prior notice. In the event of a breach of terms, an account may be terminated immediately.

12.3 Contact

If you have any questions or complaints about these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support (in Bengali)

For more information, visit our FAQ page or read about us.